Punching out from Convert Service Requests Hub card opens record for request Id instead of request number

Owned by Knowledge Assistant
Last updated: Jun 06, 2022
1 min read





Description of Issue

Request number link from the Convert Service Requests Hub card opens a blank record or an incorrect record



Context

  • EAM

  • Hub



Cause

Program is searching by the request ID instead of the request number



Resolution

Install the appropriate work ticket for your version:

  • 2019.1.22.1732 - MUN-421906

  • 2021.1.0.2009 - MUN-438863

  • 2021.2.0.1517 - MUN-438864

  • 2021.3.0.1124 - MUN-438865

  • 2021.4.0.646 - MUN-438866

  • 2021.5.0.214 - MUN-438867

  • 2021.6.0.0 - MUN-438868

Workaround:  Manually search for the request number



Additional Information