Resolution

Critical Issue is severe and requires immediate resolution. A critical issue is one where there is a complete work stoppage, or the loss of multiple essential system functions for all users.
- Enterprise ERP resolution objective 1 day or less
High A high priority issue is one where there is a repeated, consistent failure of essential functionality affecting more than one user, or the loss of corruption of data. Your system is operational, but an essential piece of functionality is not working.
- Enterprise ERP resolution objective 10 days or less
Medium Issue is non-severe.
- Enterprise ERP resolution objective 30 days or less
Non-critical Issue is a lower priority, and you will work with support as time permits.
- Enterprise ERP resolution objective 60 days or less

Browser not supported