What does each case priority represent

We need to log a support case online but we are unsure what priority to list this as, how do we know what priority our case is?

• Tylertech.com

• Client Support

• Online Support Incidents

• Enterprise ERP

User would like to assign the correct priority to the support case

1. Critical Issue is severe and requires immediate resolution. A critical issue is one where there is a complete work stoppage, or the loss of multiple essential system functions for all users.
   

   • Enterprise ERP resolution objective 1 day or less

2. High A high priority issue is one where there is a repeated, consistent failure of essential functionality affecting more than one user, or the loss of corruption of data. Your system is operational, but an essential piece of functionality is not working.

   • Enterprise ERP resolution objective 10 days or less

3. Medium Issue is non-severe.

   • Enterprise ERP resolution objective 30 days or less

4. Non-critical Issue is a lower priority, and you will work with support as time permits.

   • Enterprise ERP resolution objective 60 days or less