User access to Tyler Search





Description of Issue

Can we setup access to Tyler Search without a full support account?

Are we able to grant access to knowledge and block access to the rest of the Tyler support webpages?



Context
  • Tylertech.com

  • Client Support

  • Tyler Search



Cause

Client has an internal process where end users are expected to use internal resources for assistance before reaching out to Tyler Support.

Tylertech.com website registration currently grants access to all knowledge and online support.



Resolution

There is no process to grant limited permissions to the portal while providing access to Tyler Search and knowledge resources. 



Additional Information

Please review the Master Article - Tyler Search for all related topics.