Move cases to another client employee

Description of Issue

Need all tickets in one employee's name moved to another employee, who do I contact to start this process?

We need to transfer support cases to another user, could you assist with transferring cases?

Change primary contact on case to another client contact.

Context

Cause

Primary contact for a support case is managed by Tyler team members.

Resolution

Contact any support team and reference this article.

Additional Information

Please refer to our Master Article - Online Support Incidents for all additional topics.

Knowledge Assistant