Change company I am associated with in Online Support Incidents
- Knowledge Assistant
My contact record is associated with the wrong company record, how can I update this?
The company account on my website registration is incorrect.
The account on some of my support cases is incorrect, but not all, can this be corrected?
I have moved organizations and working for a different Tyler client, can my account be moved to this new company record?
tylertech.com
Client Support
Online Support Incidents
My Cases
My contact record was setup to the wrong organization account record.
I have moved organizations and my contact record was not updated.
If you have been incorrectly assigned to the wrong Client Account record:
Please reach out to any support team and reference this article.
Please provide the name of the appropriate Client account record and the State located.
Your support cases will be moved to the correct Client Account record.
You will retain access to your support cases.
Support will review and update as necessary.
If your support cases have been assigned to the wrong Client Account record:
Please reach out to any support team and reference this article.
Please provide the Case ID numbers of the incorrectly logged support cases for review.
You will retain access to your support cases.
Support will review and update as necessary.
If your employment has moved to another Tyler Client:
Please reach out to any support team and reference this article.
Provide the official last day of your employment at the former organization.
Your account and support cases will not be eligible for transfer. To proceed, please register your new work email address on tylertech.com.
Your previous contact record will be subject to deactivation.
Please advise on who at your organization should take over ownership of your active support cases, if any support cases exist.
Looking for more information on the Online Support Incidents portal? Please review the Master Article - Online Support Incidents for the associated articles.