Paid Tax Statement displays non-payment activity as WRITEOFF

Description of Issue

The Paid Tax Statement shows a WO for Writeoffs when a Transfer of Overpayment is made to the bill.

The Paid Tax Statement shows a WO for Writeoffs when a Refund is made to the bill.

Context
  • Property Tax Billing

  • Paid Tax Statement

  • txtaxstm

  • Transfer of Overpayment

  • artrsnfr

  • Bill Refund Processing

  • arrefund

  • Adjustment Overshort Process

  • Writeoff 

  • arwrtoff

Cause

Resolution

Development is currently researching the issue. No current workaround at this time.

Additional Information

Contact the appropriate Enterprise ERP Support team, based on billing category, for further assistance. See the following article: How to determine the correct Accounts Receivable support team to assist with an issue