Unable to print multiple copies of receipt

Owned by Knowledge Assistant
Last updated: Apr 25, 2024
1 min read
Description of Issue

Printing one copy of a receipt works as expected but unable to print 2+.

Context

  • EERP (Munis)

  • Accounts Receivable

  • Payment Entry

  • Print Receipt

Cause

Changing the number of copies on the Output screen to anything other than 1 prevents receipts from printing.

Resolution

Install service pack:

  • 2021.9.0.1510

  • 2021.10.0.1288

  • 2021.11.0.1052

  • 2021.12.0.566

Additional Information