Handheld scanner is not working

• The Handheld scanner goes to a black screen when idle 

• The Handheld scanner will not boot up 

• Assets Mobile

• Inventory Mobile 

Informational

Hardware issues are covered by the manufacturer:

• Create a support case to troubleshoot the issue with Handheld:

  • https://www.handheldgroup.com/support-rugged-computers/contact-support/

• Create a repair request to have the scanner repaired with Handheld:

  • https://www.handheldgroup.com/support-rugged-computers/product-repair-request/