TCM Full Client Launcher 400 Bad Request

Owned by Knowledge Assistant
Sept 28, 2023
1 min read



Description of Issue

Attempting to download the TCM full client launcher results in a HTTP 400 Bad Request page error.



Context

  • Tyler Content Manager (TCM)

  • Tyler Deploy



Cause

The download URL contains a hash tag (#) which results in the error as # is used to separate the URI of an object from a fragment identifier. Essentially, anything after the # in the URL is cut off.



Resolution

  1. Log into Tyler Deploy and navigate to affected client

  2. Under Product Configurations>Tyler Content Manager select the environment

  3. Expand Tyler Content Manager>General:

    1. Application Name: Remove # from application name:

      1. Ex. Tyler Technologies #2 > Tyler Technologies 2

    2. Click Save

  4. Redeploy TCM



Additional Information

Please create a case with TSM Support for further assistance in the Support Portal.