Email Notifications not being sent

Owned by Knowledge Assistant
Sept 27, 2023
1 min read
Description of Issue

Employee would put in time off request but no email would be sent to the assigned Supervisor. 

Context
  • Time & Attendance
  • ExecuTime
  • Notifications
  • Time Approvals
  • Time off Requests
Cause

Resolution

To fix this issue one way to confirm if a email que if forming.

  1. Login to Time & Attendance
  2. Click System Admin
  3. Click UI Environment Flags
  4. Click Communication
  5. Email que will be in Bold Red letters and have a number value in the sentence.

If a email que is formed a application restart should be performed below are two KCS articles that will step you through how to restart the Time & Attendance Application

How to restart the ExecuTime Service - OnPrem

How to restart Executime Services - SaaS clients

Additional Information