Email Notifications not being sent

Owned by Knowledge Assistant
Sept 27, 2023
Description of Issue

Employee would put in time off request but no email would be sent to the assigned Supervisor. 

Context
  • Time & Attendance
  • ExecuTime
  • Notifications
  • Time Approvals
  • Time off Requests
Cause

Resolution

To fix this issue one way to confirm if a email que if forming.

  1. Login to Time & Attendance
  2. Click System Admin
  3. Click UI Environment Flags
  4. Click Communication
  5. Email que will be in Bold Red letters and have a number value in the sentence.

If a email que is formed a application restart should be performed below are two KCS articles that will step you through how to restart the Time & Attendance Application

How to restart the ExecuTime Service - OnPrem

How to restart Executime Services - SaaS clients

Additional Information