Resolution

Verify the user has menu access to Payments Journal:

System Administration > Security > User Attributes

Select Search
Enter the User ID for the user needing menu access
Select Accept
Click a Role to grant menu permissions for
Select Edit Role
Select the Menu Security tab
Select Edit
Check the Role Access checkbox to the left of General Revenues to grant access
Click Forward
Check the Role Access checkbox to the left of Payment Processing to grant access
Click Forward
Check the Role Access checkbox to the left of Payments Journal to grant access
Select Accept

Verify the user has Accounts Receivable permissions to Post to the cash receipts journal:

System Administration > Security > User Attributes

Search for user
Highlight relevant role. Any changes to a role will impact all users in the role.
Click Edit Role below the roles.
Double-click Accounts Receivable folder.
Click Update.
Select Post to cash receipts journal
Click Accept

Verify there are batches available for posting. Note: make sure all Batch Types checkboxes are selected on Payments Journal batch header screen.

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