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Upgrading the Okta AD Agent

Upgrading the Okta AD Agent

Owned by Knowledge Assistant
Last updated: Mar 14, 2025
1 min read



Description of Issue

I recieved an email or see information in our Admin Center panel stating that our AD agent needs to be upgraded. Can you provide instructions or assistance with this?



Context

  • Tyler Identity

  • Okta

  • Okta AD Agent



Cause

Okta AD Agent out of date or not synced with another agent

Okta will only support AD agents on version 3.18.0 or higher and LDAP agents on version 5.22.0 and higher



Resolution

Important: During update, Agent connections are temporarily down, so if you only have one operational agent available, new users won’t be able to sign in during the update

Average time to complete is 5-10 minutes

Upgrading from Okta AD Agent version 3.12.0 and later

Upgrading from Okta AD Agent version 3.11.0 and lower



Additional Information

Okta's minimum version requirement - https://help.okta.com/oie/en-us/content/topics/directory/ad-agent-update.htm

If you have forgotten the Okta Admin passowrd - Reset Okta AD Agent password from Admin Center

Detailed Tyler Community steps with images (requires registration with Tyler Community and membership)- https://tylercommunity.tylertech.com/admin-center-identity/w/admin-center-resources/22408/updating-the-okta-ad-agent











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