Upgrading the Okta AD Agent

I see information in our OKTA admin panel stating that our AD agent needs to be upgraded. Can you provide instructions or assistance with this?

• Tyler Identity

• Okta

• Okta AD Agent

Okta AD Agent out of date or not synced with another agent

Okta will only support AD agents on version 3.18.0 or higher and LDAP agents on version 5.22.0 and higher

Important: During update, Agent connections are temporarily down, so if you only have one operational agent available, new users won’t be able to sign in during the update

Average time to complete is 5-10 minutes

Upgrading from Okta AD Agent version 3.12.0 and later

Upgrading from Okta AD Agent version 3.11.0 and lower

Okta's minimum version requirement - https://help.okta.com/oie/en-us/content/topics/directory/ad-agent-update.htm

Reset Okta AD Agent password from Admin Center

Detailed Tyler Community steps (requires registration with Tyler Community and membership)- https://tylercommunity.tylertech.com/admin-center-identity/w/admin-center-resources/22408/updating-the-okta-ad-agent