Reset Okta AD Agent password from Admin Center

Owned by Knowledge Assistant
Last updated: May 30, 2024
1 min read
Description of Issue

Forgot the password for the Okta AD Agent and need to reset it

Admin Center Identity Logs will show failure with reason: DEL_AUTH_NO_CONNECTED_AGENTS

Context

  • Okta

  • AD Agent

  • Active Directory

  • Admin Center

  • Password

  • TID-W

Cause

The okta admin password has expired or has been forgotten

Resolution

  1. Login to Admin Center as an Org Admin https://<customeridentifier>-admin.tylerportico.com/org/admin-center/

  2. Navigate to Identity Workforce>AD Agent

  3. Click on Reset password

  4. Review the information in the popup

  5. Click the Reset password button. A temporary password will be presented. Copy for the next step

  6. Navigate to the Okta login link and login with username oktaadmin@tidsupport.com

  7. Password is the temporary password

  8. Update to a new password of choosing and retain in a secure location (Tyler does not retain these passwords)

  9. Restart Okta AD Agent windows service

  10. The status of the Agent should now show as OPERATIONAL from Identity Workforce>AD Agent

Additional Information