Reset Okta AD Agent password from Admin Center

Forgot the password for the Okta AD Agent and need to reset it

Admin Center Identity Logs will show failure with reason: DEL_AUTH_NO_CONNECTED_AGENTS

• Okta

• AD Agent

• Active Directory

• Admin Center

• Password

• TID-W

The okta admin password has expired or has been forgotten

1. Login to Admin Center as an Org Admin https://<customeridentifier>-admin.tylerportico.com/org/admin-center/

2. Navigate to Identity Workforce>AD Agent

3. Click on Reset password

4. Review the information in the popup

5. Click the Reset password button. A temporary password will be presented. Copy for the next step

6. Navigate to the Okta login link and login with username oktaadmin@tidsupport.com

7. Password is the temporary password

8. Update to a new password of choosing and retain in a secure location (Tyler does not retain these passwords)

9. Restart Okta AD Agent windows service

10. The status of the Agent should now show as OPERATIONAL from Identity Workforce>AD Agent