Reset Okta AD Agent password from Admin Center

Forgot the password for the Okta AD Agent and need to reset it

Admin Center Identity Logs will show failure with reason: DEL_AUTH_NO_CONNECTED_AGENTS

• Okta

• AD Agent

• Active Directory

• Admin Center

• Password

• TID-W

The okta admin password has expired or has been forgotten

1. Login to Admin Center as an Org Admin https://<customeridentifier>-admin.tylerportico.com/org/admin-center/

2. Navigate to Identity Workforce>AD Agent

3. Click on Reset password/MFA

4. Review the information in the popup

5. Click the Reset password button. A temporary password will be presented. Copy for the next step

6. Navigate to the Okta login link (https://tyler-<customeridentifier>-admin.okta.com) and login with username oktaadmin@tidsupport.com

7. Password is the temporary password

8. Update to a new password of choosing and retain in a secure location (Tyler does not retain these passwords)

9. Reset MFA if prompted. This can be changed at the user preferences in the top right hand corner of the Okta admin dashboard

10. Restart Okta AD Agent windows service where the Agent is installed

11. The status of the Agent should now show as OPERATIONAL from Identity Workforce>AD Agent