Bank Import file issues
- Knowledge Assistant
Bank import file issues
General Ledger
Accounts payable
Payroll
Accounts Receivable
Bank Reconciliation
Bank
Import
Errors occur when attempting to import a Bank import file.Â
Requires Support assistance to review the file format.
1. What kind of Bank import file is it? Accounts payable, Payroll, Accounts Received, BRM?
2. Provide a coppy of the import file
3. Provide a screen shot of the import program they are using
4. If needed, review the program name to determine what Support team would assist.Â
Open the program
Click on the Question mark
Click on About
In the pop up window the program name will display something like (apimpinl). Since the program name starts with AP the issue would go to the Accounts Payable team.
Bank Reconciliation pulls in all information associated with the site set up. Accounts payable, Payroll, Accounts received, General Ledger, etc.
However, the appropriate program is being used for the import (meaning, if it's an AP Check import its being imported via the Accounts payable program so the Accounts payable team would assist with the issue)
Please submit a case with the appropriate Support team for assistance.