Citizens cannot see notes added to an ESR Request in the My Civic App

Owned by Knowledge Assistant
Mar 18, 2024
1 min read
Description of Issue

Citizens cannot see notes added to an ESR Request in the My Civic App

Context

  • Enterprise Service Requests 

  • ESR 

  • My Civic 

Cause

Notes added on an ESR Request are internal

Resolution

Use the Citizen Comments tab in Request Management to add  a comment to the request

Additional Information