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Waiver during Payment transaction in Bill Inquiry History

Waiver during Payment transaction in Bill Inquiry History

Description of Issue

What does Waiver during Payment transaction mean in Bill Inquiry History

Context
  • EERP

  • Payment Entry

  • Interest

Cause

When entering an under payment, users have the ability to allocate the funds to designated charges and charge groups. If a payment is allocated in such a way that some of the fee, penalty, or interest amount due is not paid, a warning is displayed asking the user if they would like to waive or hold the interest. Answering Yes to this prompt creates a Waiver during Payment adjustment that reduces the owed fee, penalty, and/or interest on the bill. 

Resolution

Additional Information

For instructions on how to run a report to identify other instances where interest was waived while entering payments in Payment Entry, please see the following article: Run a report for penalties and interest waived with payment