Resolution

The amount of principal abated can be seen in Bill Inquiry on the Installments tab in the Abatement or Abt/Adj column.

On the History tab in Bill Inquiry, the Amount of the abatement will include both the principal and interest abated. Click the abatement in the history to open Adjustment Inquiry where the Interest Adj. and Principal Adj. amounts can be viewed.

The abatement amount on the Posted Abatements Report currently reflects the total abatement amount including both the interest and principal abated.

Development is currently working on these items:

Development is working on ways to make these changes less confusing across the different programs and make sure that the reports and certificates provide accurate abatement amounts.
Development is working on correcting this functionality so that interest is only negatively adjusted if an installment with paid interest is abated.
Development is working on allocating the negative interest adjustments across the installments with paid interest on multi-installment bills.
Development is working on correcting an issue where after reversing a payment, the negative interest from the abatement remains.

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