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No search fields in Cashiering Receipt Entry

No search fields in Cashiering Receipt Entry

Description of Issue

After selecting the Payment type on Cashiering Receipt Entry page, all search fields are missing. 

System Administration > External systems perpetually loads. 

Context
  • Cashiering
  • 2021.1+
  • Receipt Entry
  • Payment Types
  • External Systems
Cause

Application pool is hung

Resolution

Recycle Application pool

On-Premise clients

Hosted/SaaS clients

  • Create a case with TSM SaaS for further assistance via the Support portal
Additional Information

Users should be warned before recycling application pools.

Search fields missing may be paired with the error, Sorry there was a problem loading the external system payment type for external payment type. 





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