Convert Service Requests cuts off Cause Code characters

Owned by Knowledge Assistant
Mar 26, 2024
1 min read
Description of Issue

Unable to manually type in a cause code in Convert Service Requests if it's longer than 5 characters

Context

  • Enterprise Asset Management

  • EAM

Cause

Defect occurs when cause codes are longer than 5 characters

Resolution

Install MUN-377930 once it's been released

Workaround:  Use field help to select the cause code instead of manually typing it into the Convert Service Requests program

Additional Information