Description of Issue

Account Inquiry search results in zero records returned
Account Inquiry sees records in search but once accepted display zero records at the bottom with no accounts or amounts displayed
Account Inquiry only works when a single account is defined but not when more than one is selected

Context

Cause

User's General Ledger data access is not correctly configured to allow access to accounts being defined through record selection criteria
Segment Sort Order is not defined as unique to allow system to know what account record to display first
- This can happen if the same option is selected more than once

Resolution

First ensure this is not simply a segment sort order issue before reviewing or adjusting permissions:

Browse to Enterprise ERP > Financials > General Ledger Menu > Inquiries and Reports > Account Inquiry
Search
Sort By Segment
Make sure all necessary segments (often Org, Object, Project but can be any 3 segments) are selected. This determines the order that accounts are displayed in when scrolling through the find-set.
Accept
Now enter account find-set to confirm they display in the expected order.

If issues remain review users data access for assigned GL role permissions from User Attributes

Additional Information

How to limit GL Data Access

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