Account Inquiry - User cannot see any accounts

• Account Inquiry search results in zero records returned
• Account Inquiry sees records in search but once accepted display zero records at the bottom with no accounts or amounts displayed
• Account Inquiry only works when a single account is defined but not when more than one is selected

• Account Inquiry
• Segment Sort Order
• Configuration & Setup
• Roles & Permissions

• User's General Ledger data access is not correctly configured to allow access to accounts being defined through record selection criteria
• Segment Sort Order is not defined as unique to allow system to know what account record to display first
  • This can happen if the same option is selected more than once

First ensure this is not simply a segment sort order issue before reviewing or adjusting permissions:

1. Browse to Enterprise ERP > Financials > General Ledger Menu > Inquiries and Reports > Account Inquiry
2. Search
3. Sort By Segment 
4. Make sure all necessary segments (often Org, Object, Project but can be any 3 segments) are selected. This determines the order that accounts are displayed in when scrolling through the find-set. 
5. Accept
6. Now enter account find-set to confirm they display in the expected order.

If issues remain review users data access for assigned GL role permissions from User Attributes

How to limit GL Data Access

Accounts out of order in Account Inquiry after upgrade - Sort by Segment missing segments