Delinquent Letter Export selecting bills not yet due

Owned by Knowledge Assistant
Last updated: Apr 25, 2024 by Moriah Yorkey
1 min read
Description of Issue

Delinquent Letter Export pulling bills with no balance.

Delinquent Letter Export selects bills that are not yet delinquent.

Context

  • Enterprise ERP

  • Accounts Receivable

  • AR

  • Delinquent Letter Export

  • ardelltr

Cause

The define screen on the report is run with the Include field set to All installments. 

Resolution

Development is researching the issue.

Please contact the EERP Revenue Support team that corresponds to the category of bills you are working with for assistance.

Additional Information

  • The Delinquent Letter Export program will select bills with no balance when choosing the All Installments option in the define criteria.

  • Bills with installments at or below the Minimum bill amount threshold will not be selected when selecting Installment 1, Installment 2, Installment 3 or Installment 4 from the drop down menu.

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