Description of Issue

Users are getting prompted to Multi-Factor Authenticate many times in a day while working in Enterprise ERP

Context

Cause

The default okta token idle length is 2 hours, this is causing MFA prompts to happen throughout the day

Resolution

Login to Admin Center with org admin account
Select Identity Workforce from the side menu (shield icon)
Session Management
1. Increase Expire Session after user has been idle
2. Save

For more information contact TID-W Support through the Client Support Portal.

Additional Information

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