Create Employee Insurance Bills Always Populates Address 0

Description of Issue

Insurance Bills pulls incorrect address.

Address change on invoice causing error.

Customer updated address and even updated delivery method, but will not send new bills to address. It chooses the address  0 vs 1.

Context
  • Create Employee Insurance Bills

  • Invoice Entry and Proof

  • Customers

Cause

Resolution

Development is currently researching the issue. 

Address can be updated via Invoice Entry and Proof as a workaround:

  1. Navigate to: General Revenues > General Billing > Invoice Processing > Invoice Entry and Proof.

  2. Click Browse and select the batch created by Insurance Billing.

  3. Click View Batch.

  4. Highlight relevant invoice and click Accept.

  5. Click Update.

  6. Set Address number to correct address.

Additional Information