Posted Batch Reappears in Payments Journal

Owned by Knowledge Assistant
Last updated: May 08, 2024
1 min read
Description of Issue

  • Cashiering Batches that have already been posted still reflecting in Payment Proof.

  • Batch is step 30 but receipts are step 40.

  • Old batch was unposted. 

Context

  • Payments Journal

  • Payment Entry

  • EERP

  • Accounts Receivable

Cause

Posted payment batch status gets set back to step 30 while receipts remain in step 40. Support is currently researching a cause for this issue. 

Resolution

Batch status must be manually corrected. Please have someone with SQL server access contact Support. 

Additional Information