Description of Issue

A customer requested that an unpaid invoice from a previous fiscal year be reissued with a current date

Context

Adjust Invoices
Print Invoices

Cause

Would like to reissue updated invoice to the customer without affecting the GL or bill

Resolution

The Adjust Invoices program can be used to adjust the Invoice Date, Start Date, Due Date, and/or Interest Date. However, this will only affect the bill and not reflect on the GL via a GBM journal.

The recommendation is to create this invoice adjustment in a non-live environment and then Reprint the updated invoice via Print Invoices. This will leave the bill unaffected in the live environment.

Additional Information

Alternatively, the posted invoice can be deleted and then reentered in the current fiscal year

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