Mail merge not working - the required external resource for ID TCMMM was not found
Description of Issue
When attempting to utilize the mail merge functionality within Munis, an error appears stating The required external resource ID for 'TCMMM' was not found.
Context
- Munis
- Enterprise ERP
- EERP
- Content Manager
- CM
- Mail MergeÂ
Cause
The TCMMM Mail Merge Resource ID has not yet been created as an external resource.
Resolution
- In the affected Munis environment, with administrative permissions, navigate to the Tyler Menu > System Administration > General Administration > System SettingsÂ
- In the top right menu bar, click on Application StorageÂ
- In the ribbon, click UpdateÂ
- Click Add
- In the dropdown under the Resource ID column, select TCMMM - Archive Mail Merge TCM
- In the Name column, type TCMMM
- In the URL column, enter in the URL found in the Web Services screen in Munis:
- Navigate to System Administration > General Administration > Web ServicesÂ
- Copy the WSDL base URLÂ
- Go back to Application Storage and paste the WSDL base URL under the URL Column. You will need to add spwshdlr onto the end of the URL
- Under the User ID column, enter in the User ID which can also be found under the Web Services screen (where the WSDL base URL was located)Â
- Most commonly this is set to wsuser for self-hosted sites, but may be different for ASP sites
- Under the Password column, enter the password that corresponds with the User ID from step 8. This can be found on the Site Report
- Once all fields have been populated, click Accept in the top ribbon
- Please test the Mail Merge process again. If the above steps do not resolve the issue, or further assistance is needed, please reach out to Munis Support.
Additional Information