/
Cannot update AR Code on Charge Code

Cannot update AR Code on Charge Code

Owned by Knowledge Assistant
Last updated: Sept 19, 2024
1 min read
Description of Issue

Unable to update the AR Code on certain Charge Codes.

Context

  • Accounts Receivable 

  • General Billing 

  • Property Tax Billing 

  • Community Development

  • Utility Billing 

  • Charge Codes (archgmnt)

Cause

The AR Code on certain Charge Codes is greyed out and cannot be modified. 

Resolution

The AR Code on a Charge Code that has had any activity/use (bills, receipts, adjustments) for the year cannot be updated.  If the Charge Code has been used and the AR code needs to be updated, then a new charge with the desired AR Code should be created.

Additional Information

Additional resources for working in the Charge Codes program can be found here: Master Article - Charge Codes