Unable to see employee comments added to a request in the My Civic 311 App - Due to pending Content Moderation Approval
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
Unable to see employee comments added to a request in the My Civic 311 App
Context
Enterprise Service Requests
ESR
My Civic
Cause
Citizen comment is pending approval in Content Moderation
Resolution
For employee comments to show in the My Civic 311 app the citizen comments must first be approved in Enterprise Service Requests Content Moderation
Additional Information