Description of Issue

Okta announced a March 3rd, 2025 deadline to their general client base in which to complete the AD agent update, however, Tyler has negotiated an extension specifically for our clients, which has a April 3rd, 2025 deadline. If your organization has not received an email notification from Tyler, please verify your contact information in Admin Center (Org Admin)

Context

Okta
AD Agent
Tyler Identity
SSO

Cause

After April 3, 2025, Okta will only allow AD agents to communicate with Okta using OIDC and DPoP. Agents on older versions without these latest security improvements (version 3.17.0 or older) will be blocked from connecting to Okta

Resolution

Please follow this article for detailed steps in Upgrading the Okta AD Agent

If you need additonal assistance, contact Tyler Systems Management Support or submit a case via the Online Support Client Portal for additional assistance

Additional Information

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