Ref to Dev status support cases

Description of Issue

When support cases are categorized as Ref to Dev, how can clients get updates on their status and an ETA to resolution?

Context

Cause

Support and Development have identified a product defect and established a work ticket to track the resolution.

Resolution

Estimated time to resolution will depend on product defect severity and case priority.

You will receive a rough estimate when the work ticket is targeted to be released.

Portal cases will have a hyperlink where you can view the status of each work ticket linked to the case.

Please reach out on the support case if additional information is required or the situation changes.

Additional Information

Please review the Master Article - Online Support Incidents for all related topics.

Knowledge Assistant