Resolution

Gather the following information
1. IP address of the on-premise TCM server
2. Network Address Translation (NAT) IP address TCM server
Navigate to Munis>System Administration>General Administration>TylerCM for Munis Settings
On the top ribbon click Update:
1. Document Viewer URL: enter http://IP address of TCM server: HTTP port number/web app name
  1. Example: http://123.123.123.123:8090/tylercm_mu1234
2. Base Web Service URL: enter http://NAT IP address/web app name/services/Document
  1. Example: http://10.12.12.12:8090/tylercm_mu1234/services/Document
Click Accept
Click Master Password
Click Rebuild TCM Caches
If version does not appear, contact local IT and remote into TCM server to troubleshoot as normal

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