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Consolidating Contact Records in TPAR

Consolidating Contact Records in TPAR

Description of Issue

How do you update Contacts when there is more than one entry for the same person/family?

Context
  • TPAR
  • Tyler Parks & Recreation
  • Parks & Rec
Cause

A citizen started creating a contact through the online portal, then went into their local Parks & Rec office where another contact record was made.

Resolution
  1. Navigate to Parks & Rec>Contact>Search.
  2. Select the two contacts that need to be consolidated. Use the Keyword search as necessary.
  3. Click Merge.
  4. Specify what information you would like to default to between the two contacts.
  5. Click Merge.
Additional Information

Adding an Emergency Contact in Tyler Parks & Rec

  • This article touches on consolidating family members' accounts into one family profile.





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