Description of Issue

How do you update Contacts when there is more than one entry for the same person/family?

Context

Cause

A citizen started creating a contact through the online portal, then went into their local Parks & Rec office where another contact record was made.

Resolution

Navigate to Parks & Rec>Contact>Search.
Select the two contacts that need to be consolidated. Use the Keyword search as necessary.
Click Merge.
Specify what information you would like to default to between the two contacts.
Click Merge.

Additional Information

Adding an Emergency Contact in Tyler Parks & Rec

This article touches on consolidating family members' accounts into one family profile.

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