Resolution

When manually creating your new ESS account make sure to flag Is Active and Is Employee and hit Save
Once the account is saved, click on User Administration to back out to the Main User Administration page
Search for your new ESS account and click on Details
Is Administrator should now be an available option to select

a. If you are setting up an admin only account, you can also unselect the Is Employee flag at this time

b. Make sure to click on the Administrator tab and select which admin rights the account should have access to

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