Unable to attach documents to Content Manager, Rebuild index fails to rebuild

Owned by Knowledge Assistant
Dec 16, 2022
1 min read



Description of Issue

Occasionally documents may fail to attach in TCM and upon further investigation it is found that a full idoc re-index was needed but failed to complete



Context

  • TCM

  • CM

  • Content Manager

  • Tyler Content Manager



Cause

  • There may be an issue with the configuration of TCM in Tyler Deploy that is causing the re-index to fail



Resolution

  • Reach out to TCM Support if you are unable to attach documents in TCM and self troubleshooting fails to resolve



Additional Information

Error messages in the TCM database log may state the following:

  • Failed to update bin mapping, java.net.ConnectException: Connection refused: no further information

  • job 'RebuildIndex.LargeCorrection.now' failed: Failed to run prechecks