Master Article - EFT Email was not sent to Vendor

Vendors are not receiving EFT emails.

• ReadyForms

• DocOrigin

• SMTP

• Email

• Munis

There are several causes for EFT emails not being mailed to vendors.

Incorrect Munis SMTP Settings

• ReadyForms and DocOrigin pull their SMTP Settings from Munis: Tyler Forms ReadyForms SMTP Settings

• Verify Munis Email Settings are correct by taking the following steps: Munis Email System Settings

• Send a test email through Munis to verify: Send a Test Email in Munis

Incorrect From Email Address - ReadyForms

1. Navigate to Munis → System Administration → Printer / Device Administration → ReadyForms → Delivery Definitions

2. Search for the affected form

3. In the Step Name list, select Email

4. Under the Actions heading, scroll to From Email Address

5. Verify that the email address has permission to send mail from the mail server

Incorrect From Email Address - DocOrigin

• The from email address for DocOrigin is hard coded - create a case to verify if all other options have been explored

• Create a case with Tyler Forms Support in the Support Portal

External IPs are not Whitelisted on SMTP Server

• If Tyler hosted, follow the steps in Tyler Hosted Munis Email Server Whitelisting

• If AWS hosted, follow the steps in AWS Outgoing SMTP IP Addresses

Other Causes

• If the site is using ReadyForms

  1. Navigate to Munis → System Administration → General Administration → Email Message Log

  2. Search for the failing email

  3. Take a screenshot of the Error message(s): and create a case with TSM SaaS in the Support Portal

• If the site is using DocOrigin

  • The Email Message Log module does not capture DocOrigin email errors

  • Create a case with TSM SaaS in the Support Portal

• Missing email address on Vendor record. See: Email was not sent to Vendor for EFT - No email address on the vendor

Master Article - Email Failure