Permit does not have a balance due in Cashiering

An error message appears when attempting to process a permit/inspection payment in Cashiering.

Error Message: Permit PRM|XXXXXXXX|XXXX|XXXXXX does not have a balance due.

• Munis

• Cashiering

• Application Entry

• Permits

Permit has been manually paid in Munis prior to processing the payment in Cashiering

In Application Entry in Munis:

1. Search to find desired application

2. Click the Permits tab

3. Double click the desired permit within the Permit section

4. From the dropdown Menu, select Adjust PTD

5. Fill in Adjustment column with amount of the bill that should be unpaid

6. Fill in Comment column, i.e. Error

7. Click Accept 

8. Click Apply

This will only back out the amount showing paid on the permit and they can resubmit the payment in Cashiering.

Confirm after processing payment that balances are equal between Munis and Cashiering.