Payment Entry wont find Paid in Full Bills

The Payment Entry program will not pull in bills that have 0 amount due. There is no error message. 

• Bill Inquiry

• Payment Entry

There is a checkbox in Bill Inquiry that is not selected for the user attempting to find the paid in full bills.

1. Navigate to Bill Inquiry.

   • Munis > General Revenues or Property Revenues> Payment Processing > Bill Inquiry

2. Click the Preferences button on the top bar.

3. Update

4. Check off the Payment Entry checkbox under the General Options tab, under Include paid/credit balance bills in find.

5. Accept

6. Navigate to Payment Entry.

   • Munis > General Revenues or Property Revenues> Payment Processing > Payment Entry

7. Click Add or Resume Batch.

8. Search for a paid in full bill to verify preferences change took place.

Please reach out to support with any additional questions.