Description of Issue

When Tyler support staff is on the telephone with clients, can notes be added to the support case to document the highlights of the conversation?

Context

Client Support
Online Support Incidents
www.tylertech.com

Cause

Did not receive a case portal update after a phone call conversation.

Resolution

All conversations by phone should be summarized in a published case note accessible to Clients.

If you do not see your conversation summarized in the case notes, please reach out through the Online Support Incidents portal to request a follow up.

Additional Information

Please review the Master Article - Online Support Incidents for all related topics.

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