Documenting client interactions in the support portal

When Tyler support staff is on the telephone with clients, can notes be added to the support case to document the highlights of the conversation?

• Client Support
• Online Support Incidents
• www.tylertech.com

Did not receive a case portal update after a phone call conversation.

All conversations by phone should be summarized in a published case note accessible to Clients.

If you do not see your conversation summarized in the case notes, please reach out through the Online Support Incidents portal to request a follow up.

Please review the Master Article - Online Support Incidents for all related topics.