Support Case set to Open status

Description of Issue

What does "open" status mean for my support case?

Context

Cause

"Open" status of a support case means the case has been assigned to a support representative, and work has begun on this issue.

Resolution

The support tech will review the notes and attachments and provide next steps or request to connect to gather more information

Additional Information

Click here to access the client support portal.

Please review our Technical Support Overview for Munis for the proper procedure to escalate a case.

Please review the Master Article - Client Support for all additional topics.