SSRS Reports Service is not available Error

Owned by Knowledge Assistant
Last updated: May 10, 2024 by Moriah Yorkey
1 min read
Description of Issue

After installing SQL, SSMS and SSRS, navigating to munisreporting.XXXXXX.gov/reports returns the following error:

The service is not available.
The report server isn't configured properly. Contact your system administrator to resolve the issue. System administrators: The report server Web Portal URLs and Web Service URLs don't match. Use Reporting Services Configuration Manager to configure the URLs and ensure they match.

Context

  • SSRS Installation

  • SQL

  • Configuration

  • DB/Report Server

Cause

This could be caused by 1 of 2 things:

  1. An Internally Signed SSL certificate that contains multiple Subject Alternate Names (SAN)s

  2. One virtual directory having a host header that the other does not

Resolution

The Report Server Configuration needs to be updated

See Microsoft resource below, or Contact Tyler Systems Management Support or log a case via the Online Support Client Portal

Additional Information

Official steps to resolve this issue can be found here: Microsoft Learn: Configure Reporting Services to use a Subject Alternative Name (SAN)

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