Support Case Set to Need More Info status

What does "need more info" status mean for my support case?

• Tyler Support

• CRM

• Support Portal

• Support Case Status

• Client Support

"Need more info" status of a support case means work cannot continue in support until you provide additional information.

Respond to the support case with the requested information or schedule a screen share to troubleshoot further.

Click here to access the client support portal.

Please review our Technical Support Overview for Munis for the proper procedure to escalate a case.

Please review the Master Article - How to access Client Support and the Online Support Incidents portal for all additional topics.