Support Case Set to New Not Started status

What does new/not started status mean for my support case?

• Tyler Support

• Online Support Incidents

• Support Case Status

• Client Support

New/not started status of a support case means your request has reached the support organization, and work has not yet begun.

Support tickets assigned to a support team queue will be reassigned shortly to a support technician. The support tech will change the status to Open and review the notes and attachments. Next Steps will be provided or a request to connect to gather more information.

Click here to access the client support portal.

Please review our Technical Support Overview for Munis for the proper procedure to escalate a case.

Please review the Master Article - Online Support Incidents for all additional topics.