Support Case Set to Open status

What does "open" status mean for my support case?

• Tyler Support

• CRM

• Support Portal

• Support Case Status

• Client Support

"Open" status of a support case means the case has been assigned to a support representative, and work has begun on this issue.

The support tech will review the notes and attachments and provide next steps or request to connect to gather more information

Click here to access the client support portal.

Please review our Technical Support Overview for Munis for the proper procedure to escalate a case.

Please review the Master Article - How to access Client Support and the Online Support Incidents portal for all additional topics.