Over Short not hitting the correct GL Account

• Need Write Offs to hit the Revenue Account
• Need to change the way Write Offs are hitting the Over-Short Account

• Enterprise ERP
• Over-Short Adjustment Process

The Accounting Option selected in Accounts Receivable Settings is causing Over-Short Adjustments to hit the wrong GL account.

Use the following instructions to find and update which accounting option is used for Over-Short Adjustment Processing.

1. Navigate to General Revenues or Property Revenues > Accounts Receivable > Setup > Account Receivable Settings.
2. Click on the Accounting Options tab.
3. Click Update.
4. Select which Cash accounting option you want for Over-Short write offs.
5. Click Accept.

If an Over-Short batch has already been posted to the General Ledger and a correction is needed to change which accounts it hits, either of these two options can be used to make that correction.

• Create a manual journal entry
• Reverse the Over-Short Adjustment Batch or record, update the accounting option in Accounts Receivable Settings, Reprocess the Over-Short Adjustment.

To manually create a journal entry, please refer to How to create a manual GEN journal.

To reverse an Over-Short Adjustment batch, please refer to How to Reverse an Over Short Adjustment or Write Off Batch.

To reverse a single Over-Short Adjustment, please refer to Reverse Over Short adjustment or Write off Record.