Days to action setting on Request Type does not work properly for manual and automatic tasks

Description of Issue

Days to action setting on Request Type doesn't work properly for manual and automatic tasks 

  • Automatic tasks with the Days to action set on the Request Type show a due date of today's date

  • Manual tasks with the Days to action set on the Request Type do not show a due date 

Context
  • Enterprise Service Requests 

  • ESR 

Cause

Defect

Resolution

Development is tracking this under T311-9384 and the fix will be released in a future ESR service pack

Workaround: There is currently no workaround for this issue. If you need additional assistance or to create a support case to track the issue, please contact Enterprise ERP Assets and Civic Support

Additional Information