What is the timeline for an in-place upgrade

Owned by Knowledge Assistant
Last updated: Jan 18, 2024 by Moriah Yorkey
1 min read
Description of Issue

Why does it take 2 days for TEST and another two days for both PROD/TRAIN?

Context

  • PROD

  • TRAIN

  • TEST

  • On Premises

  • engagement

Cause

Clients often want to know the timeframe for the in-place engagements.

Resolution

Test Upgrade

These engagements are scheduled for two days to ensure enough time to test the new version before handing it back over to the client and resolve any hurdles such as DIA Conditions and Alters.

Prod and Train Upgrade

These engagements are scheduled for one day per enviromment. However an additional day may be added if the alter from the Test Upgrade took longer than anticipated. Downtime would only be on the day(s) Prod is upgraded not the entire engagement.

Additional Information

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