Description of Issue

Our certificate is expiring soon. Where does that need to be updated and how is it replaced?

Context

SSL
Certificates
Certs
On-Prem
On Premise

Cause

Informational

Resolution

Notes:

For self-signed Cert, Tyler does not provide advice or technical support.
For wildcard Cert, Tyler does sprovide technical support.
Plan ahead! Be cognizant of SSL certificate expiration dates to avoid downtime and interruptions to Tyler servers and products.
It is the responsibility of On-Premise clients to renew their certificate with their vendor.
.PFX format is the most straightforward way to apply a new certificate.
If requesting assistance from TSM Support to update the certificate, it is the responsibility of the client to provide the certificate as a .PFX file and the associated password.
If there is a wildcard certificate, it can be used it on every site that meets the wildcard requirement. For instance, a wildcard certificate issued to *.sitename.com can serve both munis.sitename.com and tcm.sitename.com. If there is not a wildcard certificate, a certificate will need to be provided for each domain name that needs to be secured.

Certificates need to be replaced on the following EERP (Munis) related servers:

Application Server
Infrastructure Server
Self Service / Web Server
- Update SSL Certificate in IIS
Reporting Server (if separate)
- Applying SSL Certificate to Reporting Server
Content Manager Server
- Update SSL Certificate for TCM

For assistance updating certificates on EERP (Munis) servers, please contact Munis TSM Support or log a case via the Online Support Client Portal

Time & Attendance (ExecuTime) related servers:

For assistance updating certificates on Time & Attendance (ExecuTime) servers, please contact ExecuTime TSM Support or log a case via the Online Support Client Portal

Additional Information

SSL Certificate Basics and FAQs

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