Client reports open case closed unexpectedly

• Can't find case in open cases view in portal because the case is closed unexpectedly

• My case is no longer open in the portal

• My case is closed and I did not close it

• Client Support

• Online Support Incidents

Case closed by accident in the portal

Contact the support team for the case for assistance reopening the case

A case in status Need More Info, Update Available or Waiting for Customer to Close can be either reopened or closed in the portal.