Client reports open case closed unexpectedly

Description of Issue

Can't find case in open cases view in portal because the case is closed unexpectedly
My case is no longer open in the portal
My case is closed and I did not close it

Context

Cause

Case closed by accident in the portal

Resolution

Contact the support team for the case for assistance reopening the case

Additional Information

A case in status Need More Info, Update Available or Waiting for Customer to Close can be either reopened or closed in the portal.

Knowledge Assistant