Tyler Cashiering - No misc. charge codes appear

Owned by Knowledge Assistant
Last updated: Jan 11, 2024 by Moriah Yorkey
1 min read
Description of Issue

  • Can log into Tyler Cashiering and take non-misc. payments.

  • Access misc. payment types and no charge codes appear.

Context

  • Tyler Cashiering

  • Munis

Cause

Resolution

  1. In Munis, verify that the wsuser is active and has full AR code access under System Administration>Security>User Attributes.

  2. In Munis, verify that the user making the payment in Tyler Cashiering has the necessary AR role access under System Administration>Security>User Attributes.

  3. In Tyler Cashiering, verify that the misc. payment type in question has either a blank External Collection Reference OR populated with a Munis AR code under Setup>Payment Types.

Additional Information

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