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Property Revenues > Utility Billing > Setup > Accounts Receivable Charge Codes

Property Revenues > Utility Billing > Master Programs > Utilities

Search for the Account(s) the Charge Code(s) are attached to
1. If the Charge Code(s) are not attached to the Account(s) use the New Service toolbar option or the New Misc. (if a Misc. Charge Code) to attach the Charge Code(s) the the Account(s).
Confirm the Status, Start Date and Stop Date of the Charge Code(s). The Charge Code Start Date must be before the Bill Start Date in Bill Run Process

Property Revenues > Utility Billing > Setup > Bill Run Setup

Selecting Processing Options, ensure Bill Types and Run Options sections allow for the Charge Code(s) and Account(s) they are attached to to be included in the Bill Run.
Selecting Generate Options ensure the Bill Type, Charge Code and Route allow for the Charge Code(s) and Account(s) to be included in the Bill Run.
Selecting Default Date Options ensure Account Type allows for the Account(s) the Charge Codes are attached to to be included in the Bill Run.

Property Revenues > Utility Billing > Bill Processing > Bill Run Process

Confirm the Run Type and Category Types are correct. Ensure Start Date comes after the Charge Code Start Date. Ensure the Fiscal year and Charge Code year are accurate for the Charge Code(s).
Select Generate Charges. Confirm the Account Start, Account End, and Processing Ranges section allows for the account and Charge Codes. Take a look to see if any of the checkboxes need to be selected in order to allow the Charge code to be included.
1. If anything needs to be adjusted, select Define and adjust as needed.
  1. Ensure Execute is selected afterward.
Select Calculate Charges. Select Search and either leave all fields blank or limit the search.
1. Select Accept.
2. Ensure the accounts are included in the run. Look to see if the charge codes were included as well.

Property Revenues > Utility Billing > Setup > Settings

Under the Site Info tab, under Billing look at the New Customer Days box. This is the minimum number of service days before a customer may be billed. Ensure the number of days from the day of the Charge Code added to the account and the start of the Billing date are have at least the number of New customer days in-between them. (IE if New customer Days is 15, there must be at least 15 days from the Start Date of the Charge Code (MM/01/YYYY) and the Bill Start Date (MM/15/YYYY)).
If the Charge Codes have not been attached to the Account long enough, they will not appear in this Bill Run, but will in the next.

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